Refund policy

Last Updated: 01 August 2026

At Purely Found, we want you to be happy with what you order. We carefully select the products we offer, but we also understand that sometimes an item may arrive damaged, defective, incorrect, or different from what you reasonably expected.

Our goal is to make genuine return and refund issues simple while avoiding unnecessary returns and reducing waste.

If you have an issue with your order, please contact us first. We will always try to find the most convenient and appropriate solution.

1. When Can You Request a Return?

You may contact us for a return, replacement, or refund if your order:

  • Arrives damaged.

  • Is defective or does not function as reasonably expected.

  • Contains the wrong product.

  • Contains a missing or incorrect item.

  • Is materially different from the product description or specifications provided on our website.

  • Has another genuine issue that makes the product unsuitable for the purpose for which it was sold.

Where applicable under Indian consumer-protection law, your statutory rights will continue to apply.

We may ask for photographs, videos, order details, or other information to help us understand and verify the issue.

2. Return Timeframe

Please contact us within 7 days of receiving your order if you believe your product is damaged, defective, incorrect, or materially different from what was described.

To help us resolve the issue quickly, please include:

  • Your order number

  • Name used for the order

  • Description of the issue

  • Clear photographs or videos of the product

  • Photographs of the packaging and shipping label where relevant

You can contact us at:

support@purelyfound.shop

If the issue is reported after the applicable return period, we may not be able to accept the return unless required by applicable law or the product is covered by a separate warranty or guarantee.

3. We Don't Want You to Return Something Unnecessarily

We believe returns should be used when there is a genuine problem with an order.

Please contact us before sending anything back.

In many situations, we may be able to resolve an issue without requiring you to return the product. Depending on the circumstances, we may offer:

  • A replacement

  • A refund

  • A partial refund where appropriate

  • Troubleshooting or usage assistance

  • Another reasonable solution

This helps us avoid unnecessary shipping, packaging waste, and inconvenience for you.

Do not send a product back without first receiving return instructions from Purely Found.

4. Product Condition for Returns

If we approve a return, the product should generally be returned in the condition in which it was received.

Where applicable, please keep:

  • Original packaging

  • Product accessories

  • Manuals or documentation

  • Tags or labels

  • Invoice or order information

However, these requirements will not be used to unfairly deny a legitimate claim involving a product that arrived damaged, defective, incorrect, or otherwise not as advertised.

5. Damaged Products

If your order arrives damaged, please contact us as soon as possible and preferably within 7 days of delivery.

Please provide clear photographs or videos showing:

  • The damaged product

  • Outer packaging

  • Shipping label

  • Any visible damage to the package

  • Any other information that may help us investigate the issue

We may coordinate with our shipping partner or supplier to investigate the matter.

If the product is confirmed to have been damaged during delivery or otherwise qualifies for a remedy, we may offer a replacement, refund, or another appropriate resolution.

6. Defective Products

If a product does not work as reasonably expected or develops a defect, please contact us at:

support@purelyfound.shop

We may first provide troubleshooting or usage instructions where the issue could reasonably be related to setup or operation.

If the product is confirmed to be defective, we may offer a replacement, refund, repair, or another appropriate resolution depending on the product and circumstances.

Where a manufacturer warranty or guarantee applies, the applicable warranty terms may also apply.

7. Wrong or Missing Product

If you receive the wrong product, an incorrect quantity, or a product is missing from your order, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of what you received

  • Photographs of the product

  • Photographs of the packaging and shipping label, where applicable

If we confirm that an incorrect or missing item was caused by an error in fulfillment, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

8. Products That Are Different From Their Description

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, sizes, and other information on our website are accurate.

Minor differences may occur because of screen settings, lighting, photography, packaging, or normal manufacturing variations.

However, if a product is materially different from its advertised description or specifications, please contact us.

We will review the issue and provide an appropriate remedy in accordance with applicable law.

9. Change-of-Mind Returns

To help keep our prices competitive and avoid unnecessary shipping and handling, Purely Found does not generally accept returns simply because a customer has changed their mind, ordered the wrong item, or no longer wants the product, unless the specific product listing or applicable law provides otherwise.

Before placing an order, we encourage you to carefully review:

  • Product description

  • Size and dimensions

  • Specifications

  • Images

  • Compatibility information

  • Quantity

  • Other product details

If you are unsure about a product before purchasing, please contact us at support@purelyfound.shop. We will be happy to help you make an informed decision.

This section does not limit any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

10. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene considerations, personalization, perishability, or applicable legal or safety requirements.

Unless otherwise stated on the relevant product page, examples may include:

  • Personalized or customized products

  • Perishable products

  • Products that cannot reasonably be resold for hygiene or safety reasons after opening or use

  • Products specifically identified as non-returnable

  • Products damaged through misuse, improper installation, accidents, or normal wear and tear

Even where a product is marked non-returnable, nothing in this policy is intended to exclude a remedy that is required under applicable law for defective, damaged, incorrect, or otherwise non-conforming goods.

11. Return Shipping Costs

Damaged, Defective, Incorrect, or Non-Conforming Products

If the issue is confirmed to be our responsibility, such as receiving a damaged, defective, incorrect, or materially different product, Purely Found will generally cover the reasonable return shipping cost or arrange the return through our logistics partner, as applicable.

You should not pay for a return shipment without first contacting us and receiving return instructions.

Change-of-Mind Returns

As stated above, we generally do not accept change-of-mind returns.

If a particular product is specifically eligible for a voluntary return, the applicable return-shipping terms will be clearly communicated before or at the time of purchase.

12. How to Request a Return or Refund

To start a return or refund request, contact us at:

support@purelyfound.shop

Please include:

Order Number: [Your Order Number]
Name: [Name Used for Order]
Reason for Request: [Brief Description]
Photos/Videos: [Attach Where Applicable]

Our team may ask for additional information if required to assess the issue.

Please wait for our confirmation and return instructions before sending any product back.

13. Refund Process

Once your return or refund request has been reviewed and approved, we will initiate the applicable refund.

Refunds will generally be issued to the original payment method used for the purchase, where technically possible.

Depending on the payment method and financial institution, the time for the refunded amount to appear in your account may vary.

After we initiate the refund, please allow approximately 5–7 business days for the amount to reflect in your account, subject to your payment provider or bank's processing time.

If a refund is delayed beyond the applicable timeframe, please contact us at:

support@purelyfound.shop

14. Partial Refunds

In certain situations, a partial refund may be offered instead of a full return or replacement.

This may be appropriate where:

  • A product has a minor cosmetic issue that does not affect functionality.

  • A small component or accessory is missing but can be replaced separately.

  • The issue can reasonably be resolved without returning the entire product.

  • Another mutually acceptable resolution is available.

Any partial refund will be discussed with you before it is processed.

15. Exchanges and Replacements

Where appropriate and subject to product availability, we may offer a replacement instead of a refund.

Replacement may be preferred where:

  • The product arrived damaged.

  • The product is defective.

  • The wrong product was shipped.

  • The product is materially different from what was ordered.

If the same product is unavailable, we may offer a refund or another suitable resolution.

16. Refunds for Cancelled Orders

If an order is cancelled and a refund is due, we will initiate the applicable refund to the original payment method where possible.

The time taken for the refund to appear in your account may depend on the payment gateway, bank, or other payment service provider.

If an order has already been shipped, our cancellation and return process may apply instead.

17. Refunds for Cash on Delivery Orders

For eligible Cash on Delivery orders, if a refund is approved, we may request bank account, UPI, or other payment details necessary to process the refund.

We will only request information reasonably necessary to complete the refund.

Please ensure that the details provided are accurate.

18. Return Inspection

Where a physical return is required, we may inspect the returned product to verify the reported issue and determine the appropriate resolution.

This does not prevent you from exercising any rights available under applicable law.

We aim to handle every genuine return fairly and reasonably.

19. Items Damaged Due to Misuse

A return, replacement, or refund may not be available where a product has been damaged due to:

  • Improper use

  • Failure to follow provided instructions

  • Accidental damage

  • Unauthorized modification

  • Improper installation

  • Normal wear and tear

  • Negligence after delivery

This does not affect any rights you may have under applicable law or an applicable manufacturer warranty.

20. Contact Us

If you have any questions about returns, refunds, replacements, or exchanges, please contact us.

Purely Found
Website: https://purelyfound.shop
Customer Support: support@purelyfound.shop

Grievance Officer

Name: Sushant Rajoriya
Designation: Founder
Email: SushantRajoriya29@gmail.com

We are committed to handling genuine issues fairly and making the process as simple as possible.

Last Updated: 01 August 2026

Purely Found
Sushant Rajoriya & Vaishali Rajoriya
Co-Founders