Terms of service

Last Updated: 01 August 2026

Welcome to Purely Found. These Terms of Service (“Terms”) govern your access to and use of https://purelyfound.shop and your purchase of products from Purely Found.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

These Terms should be read together with our Privacy Policy and Return & Refund Policy, where applicable.

1. About Purely Found

Purely Found is an online retail store offering carefully selected products for everyday life.

Website: https://purelyfound.shop
Customer Support Email: support@purelyfound.shop
Grievance Officer: Sushant Rajoriya
Designation: Founder
Grievance Officer Email: SushantRajoriya29@gmail.com

Purely Found is operated by Purely Found (“Purely Found”, “we”, “us”, or “our”).

2. Account Terms

You may browse and purchase products from our website without creating an account, depending on the features available on our website.

If you create an account:

  • You agree to provide accurate, complete, and current information.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You are responsible for activity carried out through your account.

  • You must notify us if you believe your account has been accessed without authorization.

  • You must not create an account using false, misleading, or fraudulent information.

We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

3. Product Information and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, availability, colours, sizes, and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product images displayed on your device and the actual product due to screen settings, lighting, photography, manufacturing variations, or packaging changes.

Product availability may change without notice.

If we discover that a product description, specification, availability, or price contains a material error after you place an order, we may contact you to clarify the error or, where appropriate, cancel the affected order and provide a refund for any payment already received.

4. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges, or other charges will be displayed during the purchasing process where applicable.

We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted and confirmed, except where required by applicable law or where an obvious pricing or technical error has occurred.

Payment may be made using the payment methods made available at checkout, which may include:

  • UPI

  • Credit and debit cards

  • Net banking

  • Digital wallets

  • Cash on Delivery, if offered

  • Other payment methods displayed at checkout

Payments are processed through third-party payment service providers.

We generally do not store complete debit-card, credit-card, banking, or other payment credentials on our own systems.

You agree to provide accurate payment and billing information and confirm that you are authorized to use the payment method provided.

5. Order Placement and Acceptance

Adding a product to your cart does not guarantee that the product will remain available or that your order has been accepted.

When you place an order, you may receive an order confirmation or acknowledgement. This confirms that we have received your order but does not necessarily mean that the order has been finally accepted.

An order becomes accepted when we confirm the order for processing or dispatch, subject to these Terms and applicable law.

We may refuse or cancel an order where reasonably necessary, including where:

  • The product is unavailable.

  • There is an obvious pricing or product-description error.

  • We suspect fraudulent or unauthorized activity.

  • The order contains inaccurate or incomplete information.

  • We are unable to deliver to the provided address.

  • A technical or system error has affected the order.

  • Required payment has not been successfully received.

  • Cancellation is required or permitted under applicable law.

If we cancel an order after receiving payment, we will initiate an appropriate refund for the cancelled portion of the order using the applicable payment method or refund process.

6. Shipping and Delivery

We currently deliver to  INDIA.

Estimated delivery times will be communicated during checkout, on the product page, or through order and shipping updates.

Unless otherwise stated, estimated delivery may take approximately 10-15 business days after order confirmation or dispatch.

Delivery times are estimates and may be affected by factors outside our reasonable control, including:

  • Courier or logistics delays

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Remote delivery locations

  • Government restrictions

  • Unforeseen events

We will make reasonable efforts to keep you informed about significant delivery issues.

You are responsible for providing an accurate and complete delivery address and contact information.

If a package cannot be delivered because of incorrect information, repeated failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional delivery or return charges may apply where permitted by applicable law and our stated policies.

7. Returns, Refunds and Exchanges

Our return, refund, and exchange practices are described in our Return & Refund Policy.

Before placing an order, customers should review the applicable return eligibility, time limits, product conditions, exclusions, return shipping arrangements, and refund process.

Unless otherwise stated, returned products may need to:

  • Be unused and in their original condition.

  • Include original packaging and accessories where applicable.

  • Include the original invoice or order details.

  • Meet any product-specific return requirements.

Certain products may not be eligible for return or exchange where permitted by applicable law, including products that are personalized, perishable, hygiene-sensitive, or otherwise specified as non-returnable.

Nothing in these Terms is intended to restrict any consumer right or remedy that cannot legally be excluded under applicable Indian law.

For return or refund assistance, contact:

Email: support@purelyfound.shop

8. Order Cancellation

You may request cancellation of an order by contacting us at support@purelyfound.shop as soon as possible.

Cancellation requests received before dispatch will generally have a greater possibility of being processed.

Once an order has been dispatched, cancellation may not be possible and the applicable return process may apply instead.

Where a cancellation is accepted and payment has already been received, the applicable refund will be processed in accordance with our refund policy and applicable law.

9. Promotions, Discounts and Offers

From time to time, Purely Found may offer promotional codes, discounts, sales, bundles, or other promotional offers.

Each promotion may have its own terms, including:

  • Validity period

  • Eligible products

  • Minimum purchase requirements

  • Maximum discount

  • Usage limits

  • Customer eligibility

  • Other applicable restrictions

Promotional offers cannot be combined unless expressly stated otherwise.

We reserve the right to correct errors, withdraw, or modify a promotional offer where reasonably necessary, subject to applicable law.

10. Intellectual Property

All content on the Purely Found website, including but not limited to:

  • Brand name

  • Logo

  • Graphics

  • Photographs

  • Product descriptions

  • Text

  • Website design

  • Icons

  • Layout

  • Original marketing content

is owned by or licensed to Purely Found and is protected by applicable intellectual-property laws.

You may use the website for personal and lawful shopping purposes only.

You must not copy, reproduce, modify, distribute, publish, sell, scrape, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

11. Prohibited Uses

You agree not to use our website:

  • For any unlawful purpose.

  • To violate any applicable law or regulation.

  • To engage in fraudulent activity.

  • To impersonate another person or business.

  • To provide false or misleading information.

  • To interfere with the operation or security of the website.

  • To attempt unauthorized access to our systems.

  • To introduce viruses, malware, or other harmful code.

  • To collect or harvest personal information of other users without authorization.

  • To use automated systems or bots to access or scrape the website without permission.

  • To abuse promotional offers or payment systems.

  • To place fraudulent or unauthorized orders.

  • To infringe the intellectual-property or other rights of Purely Found or any third party.

We may restrict or terminate access to our website where we reasonably believe that these Terms have been violated.

12. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping providers, analytics providers, technology providers, and other services necessary to operate our store.

Third-party services may have their own terms and privacy policies.

Our website may also contain links to third-party websites. Purely Found is not responsible for the content, security, availability, or privacy practices of third-party websites.

13. Disclaimer

We make reasonable efforts to keep our website and product information accurate and available.

However, the website and its content are provided subject to availability and may occasionally contain errors, interruptions, or inaccuracies.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms affects your statutory consumer rights under applicable Indian law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Purely Found will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or purchase of products, including losses resulting from events outside our reasonable control.

Where liability can legally be limited, Purely Found's liability will generally be limited to the amount paid by you for the specific product or order giving rise to the claim.

This limitation does not apply to liability that cannot legally be excluded or limited under applicable law, including applicable consumer protections.

15. Events Beyond Our Control

Purely Found will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters

  • Severe weather

  • Fire

  • Flood

  • Epidemics or pandemics

  • War or civil unrest

  • Government actions

  • Transportation disruptions

  • Internet or telecommunications failures

  • Labour disputes

  • Major supply-chain disruptions

  • Other circumstances beyond our reasonable control

Where reasonably possible, we will communicate material delays and take reasonable steps to minimize their impact.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

17. Customer Complaints and Grievance Redressal

We want customers to have a straightforward way to raise concerns.

If you have a complaint regarding an order, product, payment, delivery, refund, website issue, or other matter, please contact us at:

Customer Support Email: support@purelyfound.shop

Grievance Officer

Name: Sushant Rajoriya
Designation: Founder
Email: SushantRajoriya29@gmail.com

When contacting us about an order or complaint, please include your order number, registered email address, relevant details, and supporting information where applicable.

We will acknowledge and address complaints in accordance with applicable law and our grievance-redressal process.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, website, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of these Terms.

Where appropriate, we may provide additional notice of material changes.

Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

We encourage you to review these Terms periodically.

19. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights and applicable law, disputes arising from or relating to these Terms or your use of the website shall be subject to the jurisdiction of the courts located in [CITY, STATE], India.

Nothing in this section prevents a consumer from exercising any statutory right to approach a competent consumer dispute redressal forum or other authority available under applicable law.

20. Contact Us

If you have questions about these Terms, an order, a product, payment, delivery, returns, or any other matter, please contact us.

Purely Found
Website: https://purelyfound.shop
Customer Support: support@purelyfound.shop

Grievance Officer: Sushant Rajoriya
Designation: Founder
Grievance Officer Email: SushantRajoriya29@gmail.com

Last Updated: 01 August 2026

Purely Found
Sushant Rajoriya & Vaishali Rajoriya
Co-Founders