Shipping policy
Last Updated: 01 August 2026
At Purely Found, we want your order to reach you safely and reliably. This Shipping Policy explains how we process, ship, and deliver orders placed through https://purelyfound.shop.
If you have any questions about your order or delivery, please contact us at support@purelyfound.shop.
1. Shipping Availability
At this time, Purely Found ships only within India.
We currently do not offer international shipping. If we introduce international shipping in the future, we will update this Shipping Policy with the applicable countries, delivery times, shipping charges, customs information, and other relevant details.
2. Shipping Method
We currently offer Standard Shipping for orders within India.
Orders are shipped through trusted third-party courier and logistics partners selected based on availability, delivery location, and other logistical considerations.
The applicable shipping method and charges, if any, will be displayed during checkout before you complete your purchase.
3. Order Processing Time
After you place an order, we need time to verify, prepare, pack, and dispatch your products.
Processing Time: 2–3 business days
Orders are generally processed within 2–3 business days after successful order confirmation and payment.
Orders placed on weekends or public holidays may begin processing on the next business day.
Please note that order processing time is separate from delivery time.
For example, if your order takes 2–3 business days to process and 7–12 business days to deliver, the total estimated time from placing the order may be approximately 9–15 business days.
4. Delivery Time
Our estimated delivery time within India is:
7–12 business days
Delivery times are estimates and may vary depending on your location, courier availability, product availability, and other logistical circumstances.
Some remote or difficult-to-reach locations may require additional delivery time.
We will make reasonable efforts to ensure that your order reaches you within the estimated timeframe.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed clearly during checkout before you place your order.
Standard Shipping: As displayed at checkout
From time to time, Purely Found may offer free shipping promotions or free shipping on eligible orders. Any applicable conditions will be communicated on the website or during checkout.
6. Order Tracking
Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.
Where tracking is available, you can use the tracking number provided to check the status of your shipment through the relevant courier's tracking system.
Please allow up to 24–48 hours after receiving your tracking information for the courier's tracking system to begin showing updates.
If you have received a shipping confirmation but your tracking information has not updated after 3 business days, please contact us at:
7. Delivery Address
Please make sure that your shipping address, phone number, email address, and other delivery information are accurate and complete before placing your order.
If you realize that you entered an incorrect address, please contact us as soon as possible at support@purelyfound.shop.
We will make reasonable efforts to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Purely Found is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.
8. Failed Delivery Attempts
Our courier partner may make multiple delivery attempts depending on its policies and your location.
A delivery may be unsuccessful because of:
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Incorrect or incomplete address
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Customer not being available
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Incorrect phone number
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Customer refusing delivery
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Failure to respond to the courier
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Other circumstances beyond our reasonable control
If a shipment is returned to us because of circumstances attributable to the customer, additional shipping or re-delivery charges may apply where permitted by applicable law and our policies.
9. Delivery Delays
We work hard to deliver orders within the estimated timeframe, but occasionally delays can occur.
Delays may be caused by:
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Courier or logistics issues
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Weather conditions
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Public holidays
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Transportation disruptions
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High order volumes
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Remote delivery locations
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Incorrect address information
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Government restrictions
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Natural disasters
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Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact us at support@purelyfound.shop.
We will work with you and our shipping partner to check the status of your shipment and provide available updates.
10. Lost or Damaged Shipments
If your package appears to be lost, significantly delayed, or arrives visibly damaged, please contact us as soon as possible.
For damaged packages, we recommend taking clear photographs or videos of:
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The outer packaging
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Shipping label
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Product packaging
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Damaged product
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Any other visible damage
Please send the relevant information to support@purelyfound.shop along with your order number.
We will review the issue and work with the relevant shipping partner to determine the appropriate resolution in accordance with our policies and applicable law.
11. Incorrect or Missing Items
If you receive:
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The wrong product
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A missing product
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An incorrect quantity
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A product different from what you ordered
please contact us at support@purelyfound.shop as soon as possible.
Please provide your order number and, where appropriate, photographs or other information that may help us investigate the issue.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
12. Multiple Products in One Order
If your order contains multiple products, they may be shipped together or separately depending on product availability, fulfillment arrangements, and logistics.
If items are shipped separately, you may receive separate tracking information.
You will not be charged additional shipping fees solely because an order is split into multiple shipments unless the applicable charges were clearly communicated to you before purchase.
13. Shipping Restrictions
Certain products may have shipping restrictions because of their size, weight, nature, regulatory requirements, or courier limitations.
If a product cannot be shipped to your location, this may be communicated during checkout or after your order is placed.
If we are unable to fulfill an order because delivery to your location is unavailable, we will contact you and provide an appropriate resolution in accordance with applicable law.
14. International Shipping
Purely Found currently does not offer international shipping.
Our shipping service is currently limited to delivery addresses within India.
We may introduce international shipping in the future. When international shipping becomes available, we will update this policy with information regarding eligible countries, international shipping charges, estimated delivery times, customs duties, import taxes, international returns, and other applicable requirements.
15. Contact Us
If you have any questions about shipping, delivery, tracking, or an existing order, please contact us.
Purely Found
Website: https://purelyfound.shop
Customer Support: support@purelyfound.shop
Grievance Officer
Name: Sushant Rajoriya
Designation: Founder
Email: SushantRajoriya29@gmail.com
We are happy to help with your order and will make reasonable efforts to resolve shipping-related concerns as quickly as possible.
Last Updated: 01 August 2026
Purely Found
Sushant Rajoriya & Vaishali Rajoriya
Co-Founders